Privacy Policy

This privacy notice explains how House of Garrard uses any personal information we collect about you on this website.

1. What information do we collect about you?

We collect information about you when you subscribe to our newsletter, register interest with us by making an enquiry or creating a wishlist, or place an order for products or services. We also collect information when you voluntarily complete customer surveys or provide feedback. Website and email marketing usage information is collected using cookies and tracking pixels. We collect and process only the data that is required to allow us to provide our services to you.

a)We process personal data to respond to your enquiry including your name, address, mobile number, telephone number and email address. We collect your email address in order to send you an answer to your enquiry; we collect your telephone number so that we can contact you if we wish to provide further information about your enquiry, or to answer your enquiry if you have stated that is your preference.
b)We will also use your email address to send you further information from the House of Garrard, if you have consented for us to do so.
c)When you contact our Sales team, we may collect additional data to help us resolve your enquiry, including country of residence, date of birth, wedding anniversary and information regarding your jewellery and lifestyle preferences.
d)If you are a customer of House of Garrard, or if you have given us your consent to do so, we collect and process the data we collect to enable us to send you relevant marketing messages.
e)We collect and process data about your browsing on www.garrard.com, including the pages you visit and how you interact with these pages.
f)We collect and process data about how you interact with the emails you have consented for us to send you using tracking pixels, including where and when you open the emails and what content you click on.

2.How will we use the information about you?

We collect information about you to respond to an enquiry, process your order, manage your account and, if you agree, to email you about other products, services, events or promotions we think may be of interest to you. We use your information collected from the website to personalise your repeat visits to our website.

House of Garrard will not share your information for marketing purposes with other companies. In processing your order, we may send your details to, and also use information from, other companies but only where this is necessary for order fulfilment.
We collect and process your personal data for the following purposes:

a)To fulfil our contract with you, including taking payment, shipping and delivery;
b)To answer enquiries you make about our products and services;
c)To provide you with relevant information about our products and services via our marketing communications and advertising;
d)To help you take full advantage of our website, including creating Wish Lists, making enquiries and making appointments to view items;
e)To improve the performance of our website and our promotion of the website;
f)To allow our Sales team to help you with queries and requests;
g)To send you updates to important information such as our Terms & Conditions.

For a detailed breakdown of how we use your personal data, please view the table below.

3. What is our legal basis for processing your personal data?

Under the Law we must have a valid reason for using your personal data and we may not collect, store or use data about you that is not compatible with that reason. There are four valid reasons for our use of your personal data:

a) Most of the data we collect from you is necessary to allow us to fulfil our contract with you or to enter into a contract with you e.g. you provide an email address when you make an enquiry to enable us to respond to you.
b) In certain circumstances we will ask for your permission or consent to use your personal data e.g. if we would like to send you marketing information about items we believe may be of interest to you via email. If you have given your consent to our use of your personal data, you are entitled to withdraw this consent at any time.
c) We may also have a legitimate interest in using your personal data e.g. to ensure that the content of our website is presented to you and your device as effectively as possible, or to ensure that our marketing communications are relevant to your interests. If this is our reason for using your data, we must make sure that our interests do not override yours and you are entitled to object to this use of your data.
d) We may be required to use your data to meet a legal obligation or to protect your interests e.g. we may exchange information with other specialist organisations for the purposes of fraud detection and credit risk reduction and we will retain financial data long term to meet our statutory obligations.

For a detailed breakdown of how we use your personal data, please view the table below.

4. Who will process your data?

Your personal data will be processed by the internal staff of House of Garrard who have been specifically trained and authorised for this processing.

Your personal data will also be transmitted to third parties that we use to provide our services; these parties have been rigorously assessed and offer a guarantee of compliance with the legislation on the processing of personal data. These parties have been designated as data processors and carry out their activities according to the instructions given by House of Garrard and under its control. For example, we use Mailchimp to serve you with marketing emails, if you have consented to receive them.

The third parties in question belong to the following categories: internet providers, companies specialising in IT and telematics services; companies that carry out marketing activities, including social media organisations (purely to enable us to provide our services at House of Garrard and not for any third party marketing activity); companies specialising in market research and data processing; companies providing publishing and distribution services.

Under some circumstances we may be required to disclose or share your data without your consent, for example if we are required by the police, the courts or for other legal reasons. We may also transfer your personal data to a buyer or potential buyer in the event that our assets are acquired by another organisation. The purchaser will be required by law to use your personal data only as described in this Privacy Policy.

5. Data transfer outside the European Union

Some of the third parties listed in the previous paragraph may be located in countries outside the European Union that nevertheless offer an adequate level of data protection, and have been ascertained by House of Garrard to be GDPR compliant.

6. How long will we keep the information about you?

If you purchase a product from us we will keep information related to you and that purchase for the estimated lifetime of the product. This may vary depending on the nature of the item you have purchased.
When you provide us with personal data in order to use the services of www.garrard.com, such as signing up to receive marketing communications or making an enquiry, we will keep your data for this purpose until the termination of the service or until you cancel your subscription to the service.

When you provide us with personal data when you contact our Sales team and consent for us to send you marketing communications, we will keep your data for this purpose until the termination of the service or until you cancel your subscription to the service.
When we use your personal data and browsing history to analyse your behaviour in order to customise the website and to show you personalised sales offers, we will keep the data for analytical purposes until you ask us to delete it, or until the termination of the service.

When you give us your consent to send you marketing communications, you can withdraw your consent at any time. If you no longer wish to be contacted for marketing purposes, please contact us.

7. Your rights

You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please email or write to us at the following address:

24 Albemarle St,
London,
W1S 4HT

We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.

You have the right to withdraw your consent to marketing at any time by calling our Sales team or clicking “unsubscribe” on a marketing email. You may receive a small number of further communications immediately after unsubscribing but we will implement your request as quickly as possible.

You have the right at any time to oppose our processing of your personal data on the basis of our legitimate interest. You will need to explain the reasons behind your request and allow us to consider your request and respond.

You have the right to request the deletion of your personal data. After receiving and reviewing your request, if legitimate it will be our responsibility to cease processing promptly and to delete your personal data.
To exercise any of these rights you can contact us on salesenquiries@garrard.com

8. Our Rights

We have the right to collect and process your personal data as described in this privacy policy.

We also have the right to update this Privacy Policy at any time in order to reflect changes in our services and in privacy regulation.

9. Cookies

Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity. For further information visit www.aboutcookies.org or www.allaboutcookies.org.

You may have given your consent to our use of cookies via the cookie banner that appears on the website. You can decline to give this consent, or you can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However in a few cases some of our website features may not function as a result.

More information about how we use cookies can be found in our Cookie Policy.

10. Other websites

Our website contains links to other websites. This privacy policy only applies to this website so when you link to other websites you should read their own privacy policies.

11. Complaints

If you believe that House of Garrard is processing your personal data in contravention of the Law, you can file a complaint with the supervisory authority responsible for compliance with the rules on personal data protection.

In the UK, the complaint can be presented to the ICO. More information on how to complain is available on the ICO’s website at https://ico.org.uk/.

12. Changes to our privacy policy

We keep our privacy policy under regular review and we will place any updates on this web page. This privacy policy was last updated on 1st August 2019.

13. How to contact us

Please contact us if you have any questions about our privacy policy or information we hold about you by email, or write to us at:

24 Albemarle St,
London,
W1S 4HT

Our use of your data Our legal basis for processing
We process the personal data we collect to respond to your enquiry including your name, address, mobile number, telephone number and email address. We collect your email address in order to send you an answer to your enquiry; we collect your telephone number so that we can contact you if we wish to provide further information about your enquiry or to answer your enquiry if you have stated that is your preference. The provision of your personal data for these activities is a contractual obligation. You are free to communicate your data or not, but in the absence of the requested data it will not be possible to finalise or execute the contract and your requests. This means that while you will continue to be able to browse www.garrard.com, you will not be able to use the services of our website such as making enquiries, making appointments to view items and making Wish Lists.

When you visit www.garrard.com, we will collect the personal data necessary to allow us to provide you with the services of the website, including creating Wish Lists, making enquiries and making appointments to view items.

Our use of your data is necessary for our legitimate interest in ensuring that the service we provide to you is managed correctly.
When you visit www.garrard.com we will use some data about your use of the website to help us improve the website and our promotion of the website. This will include data about how you came to the website; your location; the date and time of your visit; products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction data (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page. Our use of your data is necessary for our legitimate interest in ensuring that the service we provide to you is managed correctly.
We also collect data about your use of www.garrard.com by using cookies. More information about how we use cookies and how you can, if you wish, turn off cookies is included in our Cookie Policy. You give your consent to our use of cookies via the cookie banner that appears on the website. You can choose which cookies to accept via our Cookie Policy. Some cookies are necessary for our legitimate interest in ensuring that the service we provide to you is administered correctly.

When you sign up for our marketing communications, we will ask you for your email address to enable delivery of the marketing communications. If you would prefer not to receive these emails, you can unsubscribe at any time using the link on the bottom of the email, or by contacting our Sales team.

You have given your consent and asked us to send you our marketing communications.
When you sign up for our marketing communications, we will ask you for your email address to enable delivery of the marketing communications. These marketing emails may contain tracking pixels. We will use some of this data to help us improve the marketing emails.

Our use of your data is necessary for our legitimate interest in ensuring that the service we provide to you is managed correctly.

If you have made an enquiry on www.garrard.com, we will use the personal data we hold about you, including your purchase and enquiry history, country of residence, date of birth, wedding anniversary and information regarding your jewellery preferences, to contact you regarding products and services that may be of interest to you. This contact will normally be via email, but in certain circumstances we may contact you via other methods e.g. we may call you if an item you have been eager to purchase becomes available. If you would prefer not to be contacted in this way, you can unsubscribe from emails at any time using the link on the bottom of the email or by contacting our Sales team.

Our use of your data is necessary for our legitimate interest in ensuring that you receive information about goods and services that may be of interest to you.
We analyse contact data, purchase histories, web browsing data and lifestyle data to tailor our marketing communications, web site presentation and internet advertising to meet your preferences. For example, if you have been browsing or have previously purchased a particular jewellery piece, we may send you an email to tell you about new items we think you might also like or display similar products to you on our own website or as part of our advertising on other websites. Our use of your data is necessary for our legitimate interest in ensuring that you receive information about goods and services that may be of interest to you.
When you make an enquiry on www.garrard.com or contact our Sales team, we will use the personal data you provide and that we have collected to respond to your requests for help or information. The provision of your personal data for these activities is a contractual obligation. You are free to communicate your data or not, but in the absence of the requested data it will not be possible to finalise or execute the contract and your requests.

We will use the contact information that you provide to deliver service messages such as any change to our Terms and Conditions or Privacy Policy, delivery updates or other non-marketing communications such as fraud prevention checks. Our use of your data is necessary for our legitimate interest in ensuring that you receive information relating to our contract with you.

To improve our marketing communications, we use a similar technology to cookies to confirm whether you have opened a marketing email or clicked on a link in the email. These are sometimes referred to as ‘tracking pixels’. This information helps us to measure the value of our communications and to provide you with relevant content. This processing constitutes profiling under the GDPR. We process your personal data in this way as it is in our legitimate interest to offer you a personalised experience on our sites and to provide you with personalised advertising and marketing.

If you have given us your email address or mobile phone number, we may supply this data to digital advertising or social media companies who work on our behalf, such as Facebook and Google. This is so we can show you advertising via these sites that is tailored to you. At our request, Facebook and Google may also use this data to identify individuals with similar characteristics to our customers and then serve our advertising to these individuals. The data we provide to these organisations is limited to email address or mobile phone number and is always provided in an encrypted format. If you would prefer not to see targeted advertising from us on social media, please refer to the instructions provided by the website or app, for example on Facebook, Twitter, Instagram, and Google.

This processing constitutes profiling under the GDPR. We process your personal data in this way as it is in our legitimate interest to offer you a personalised experience on our sites and to provide you with personalised advertising and marketing.
Online retargeting is a form of online advertising that allows us to show you advertising based on your browsing patterns and interactions with our website. For example, when you have visited our website then moved to another site, you may start seeing our adverts displaying special offers or reminding you of the products you were browsing on our website. The technology behind these adverts is based on cookies. More information about how we use cookies and how you can, if you wish, turn off cookies is included in our Cookie Policy This processing constitutes profiling under the GDPR. We process your personal data in this way as it is in our legitimate interest to offer you a personalised experience on our sites and to provide you with personalised advertising and marketing.
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