We offer a free click and collect facility where you can collect your Product(s) (once we have notified you that your Product(s) is ready for collection) from our premises at 24 Albemarle Street, London, W15 4HT during our working hours of 10am to 6pm, Monday to Friday (excluding public holidays).
Except where specified, free delivery will apply to all orders placed on our website. We reserve the right to change or discontinue the free delivery arrangement at any time.
During the order process we will let you know when we will deliver the Product(s) to you. We normally aim to dispatch our Product(s) to you the next working day after we send you an Acceptance Notification. We will send you a despatch email as soon as your goods have been despatched. We will deliver the Product(s) to you as soon as reasonably possible and we will contact you with an estimated delivery date, which will be within 14 days after the day on which we send you our Acceptance Notification. If you are not at home when the Product(s) is delivered: If no one is available at your address to take delivery and the Product(s) cannot be posted through your letterbox, a note will be left informing you of how to rearrange delivery or collect the Product(s) from a local depot as per our nominated couriers procedures and instructions.
If you do not collect the Product(s) from us as arranged or if, after a failed delivery to you, you do not re-arrange delivery or collect them from a delivery depot we will contact you for further instructions and may charge you for storage costs and any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection we may end the contract and clause 8.2 of the T&Cs will apply.
If you have any queries, please contact us by email (firstname.lastname@example.org) or call us on on 0207 529 7632 , our customer services will be delighted to help