If you are not completely satisfied with your purchase we will be happy to offer you a refund or exchange. We are pleased to offer a free returns service via Fed-Ex (UK only). To return your goods, you must do so within 7 days of receiving your order. This does not affect your statutory rights.
Please follow the steps below to return you item:
If you wish to exchange, please specify when requesting your Returns Authorization Number, this must be done within 14 days of receiving your good.
Faulty items will only be accepted if the goods are delivered to the customer damaged or there is a manufacturing fault within a period of 6 months after delivery. All items returned as faulty will be inspected and any items deemed to be subject to fair wear and tear will not be accepted as faulty. We are only able to exchange faulty items for the same item subject to availability. To return a faulty item, please follow the steps above.
Refunds to you will be made within 14 days of the receipt of returned items. All undamaged, correctly returned products will be credited to the original purchasers credit card including sales taxes. In the event of any failure to return goods to us within the stipulated time limits, even though validly cancelled, we shall have the right to charge any costs of recovery of the goods. Returns must be returned in one shipment, any subsequent returns from the same order may incur additional shipping charges.
Garrard will not accept returns for any items that have been worn and/or labels removed. Upon receipt of your order, if any item has been received with no tags, you must notify us (by phone or email) on the same day if you wish to return it. Please note that we do not accept liability for returned goods if you do not return them using our specified method of delivery.