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FAQ

How can I contact you?

You can contact us by telephoning our e-commerce team at 0207 529 7632 or by emailing us at online@garrard.com. If you are emailing us please include details of your order (such as your order number) to help us identify it.

Where is my order number?

When you place your order we will assign you with an order number when we send you our Acceptance Notification. It will help us if you can tell us the relevant order number whenever you contact us about your order.

How do I place an order?

Ordering is easy and safe. Once you have found the item you would like to purchase, on the jeweled vaults page, click on the purchase button to place it in your Garrard’s Shopping Bag. Then simply follow through our order process. It allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each stage of the order process.

Your order will not be placed until the very end of the checkout process, when you will be asked for your credit card information.

Do you sell outside of the UK?

Our website is solely for the sale of our Product(s) in the UK. Unfortunately, we do not deliver to addresses outside the UK.

What if there is a problem with my order?

If you have any questions or complaints about your order and the Product(s), please contact us. You can telephone our e-commerce team at 0203 298 0970 or write to us at online@garrard.com.

Do you offer watch repairs?

We no longer sell watches and clocks, or provide any watch and clock repairs or valuations. Should you be in the possession of a Garrard timepiece and would like further information, we kindly suggest you visit your nearest horologist.

Through this window awaits a brand new House of Garrard store location that will be unveiled at our grand opening event tomorrow! #Garrard #GrandOpening #NewStore
Evolving from our regal Tudor Rose collection, this exquisite jewel celebrates the Rose motif adorned with the finest of Pearls #Garrard #GarrardHighJewellery #Mayfair
The effortlessly stylish Aly Vance presenting at @ascotracecourse in our Entanglement earrings #Garrard #GarrardEntanglement #RoyalAscot
An extraordinary victory for Big Orange @ascotracecourse ridden by James Doyle for trainer Michael Bell, claiming The Gold Cup throne for 2017 and presented to by Her Majesty The Queen #Garrard #RoyalAscot #TheGoldCup2017 ‬
‪The Imperial State Crown originally made by Garrard, sits pride of place beside Her Majesty The Queen at the State Opening of Parliament. The Crown features the great red Spinel known as the Black Prince's Ruby #Garrard #QueensSpeech‬ #Parliament
As Royal Ascot commences, who will be crowned victorious of the spectacular Gold Cup 2017, one of the five trophies produced by Garrard this year #Garrard #RoyalAscot #GoldCup2017
Through this window awaits a brand new House of Garrard store location that will be unveiled at our grand opening event tomorrow! #Garrard #GrandOpening #NewStore
Evolving from our regal Tudor Rose collection, this exquisite jewel celebrates the Rose motif adorned with the finest of Pearls #Garrard #GarrardHighJewellery #Mayfair
The effortlessly stylish Aly Vance presenting at @ascotracecourse in our Entanglement earrings #Garrard #GarrardEntanglement #RoyalAscot
An extraordinary victory for Big Orange @ascotracecourse ridden by James Doyle for trainer Michael Bell, claiming The Gold Cup throne for 2017 and presented to by Her Majesty The Queen #Garrard #RoyalAscot #TheGoldCup2017 ‬