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FAQ

How can I contact you?

You can contact us by telephoning our e-commerce team at 0207 529 7632 or by emailing us at online@garrard.com. If you are emailing us please include details of your order (such as your order number) to help us identify it.

Where is my order number?

When you place your order we will assign you with an order number when we send you our Acceptance Notification. It will help us if you can tell us the relevant order number whenever you contact us about your order.

How do I place an order?

Ordering is easy and safe. Once you have found the item you would like to purchase, on the jeweled vaults page, click on the purchase button to place it in your Garrard’s Shopping Bag. Then simply follow through our order process. It allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each stage of the order process.

Your order will not be placed until the very end of the checkout process, when you will be asked for your credit card information.

Do you sell outside of the UK?

Our website is solely for the sale of our Product(s) in the UK. Unfortunately, we do not deliver to addresses outside the UK.

What if there is a problem with my order?

If you have any questions or complaints about your order and the Product(s), please contact us. You can telephone our e-commerce team at 0203 298 0970 or write to us at online@garrard.com.

Do you offer watch repairs?

We no longer sell watches and clocks, or provide any watch and clock repairs or valuations. Should you be in the possession of a Garrard timepiece and would like further information, we kindly suggest you visit your nearest horologist.

An extraordinary evening for a great cause and we were extremely proud to be supporting @iamnaomicampbell in her quest to help children in need. Here are a few snippets of our jewels gracing the catwalk! #Garrard #Fashion4Relief #Cannes2017
A beautiful Rose Gold Wings ring is your perfect weekday accessory #Garrard #GarrardWings #Mayfair
Proud to have sponsored @fashion4relief last night, hosted by @iamnaomicampbell who looked sensational in our Garrard Albemarle Cuff #Garrard #Fashion4Relief #SaveTheChildren #GarrardAlbemarle
An extraordinary and intricate pavé design that has evolved into a collection of whimsical jewels, unique to the House of Garrard #Garrard #GarrardWings #Mayfair
A dash of stunning colour from finely sourced Emerald stones perfect this Diamond embellished Entanglement bracelet #Garrard #GarrardEntanglement #Mayfair
A beautiful and modern aliceband that shimmers with exquisiteness #Garrard #GarrardBow #Mayfair
An extraordinary evening for a great cause and we were extremely proud to be supporting @iamnaomicampbell in her quest to help children in need. Here are a few snippets of our jewels gracing the catwalk! #Garrard #Fashion4Relief #Cannes2017
A beautiful Rose Gold Wings ring is your perfect weekday accessory #Garrard #GarrardWings #Mayfair
Proud to have sponsored @fashion4relief last night, hosted by @iamnaomicampbell who looked sensational in our Garrard Albemarle Cuff #Garrard #Fashion4Relief #SaveTheChildren #GarrardAlbemarle
An extraordinary and intricate pavé design that has evolved into a collection of whimsical jewels, unique to the House of Garrard #Garrard #GarrardWings #Mayfair